Terms
Terms of service for MentorPairing
The agreement between MLJ, SASU and the programs that use MentorPairing. Last updated September 4, 2026.
1. Acceptance of these terms
These terms form a binding agreement between MLJ, SASU, a French simplified joint stock company with share capital of 500.00 euros, registered under SIREN 934 769 837, and the organization that subscribes to MentorPairing. By creating an account, by submitting the demo request form and then proceeding to a paid plan, or by using any part of the service, you accept these terms on behalf of your organization and confirm that you are authorized to do so. If you do not accept them, do not use the service.
2. Description of the service
MentorPairing is a web application for administering mentoring programs. It provides application intake forms for mentors and mentees, a matching engine that scores and proposes pairs against criteria and weights defined by the customer, tools to lock, swap and re run those proposals, introduction emails with scheduling links, a meeting log that participants complete themselves, automated reminders when a pair has recorded no activity for thirty days, rematching with a documented reason, and a reporting dashboard covering participation, meetings held, hours contributed, retention and check in scores. The service is delivered through a browser and requires an internet connection. MentorPairing does not provide mentoring itself, does not supply participants, and does not guarantee the outcome of any pairing.
3. Accounts and eligibility
The service is intended for organizations and for the staff and volunteers who administer their mentoring programs. You must be at least eighteen years old to hold an administrator account. You are responsible for the accuracy of the account information you provide, for keeping credentials confidential, and for all activity carried out under your accounts. Notify us promptly at jimenezjulien42@gmail.com if you believe an account has been used without authorization. Coordinator seats are unlimited on every plan, so credentials should never be shared between people.
4. Acceptable use
You agree not to use MentorPairing to store data unrelated to the administration of a mentoring program, to send unsolicited commercial messages to participants, to attempt to access another customer's data, to probe or disrupt the service, to reverse engineer the matching engine, or to resell access to the platform without a written reseller agreement. You are responsible for obtaining the consent of your participants to hold their application data, and for handling that data lawfully in the jurisdictions where your program operates. Accounts used to harass participants or to discriminate unlawfully will be suspended.
5. Subscription and billing
MentorPairing is sold on three monthly plans in United States dollars: Small Program at $79 per month for up to 60 active pairs, Program at $179 per month for up to 300 active pairs, and Institution at $359 per month with no pair ceiling. Prices exclude any applicable taxes, which are added where required by law. Subscriptions are billed monthly in advance from the date the plan starts, and the same date each month thereafter. There is no setup fee and no annual commitment. If the number of active pairs in your programs exceeds your plan limit, we will contact you and move the account to the next plan from the start of the following billing month, never retroactively. Price changes are announced at least sixty days in advance by email and never apply within a billing month already paid.
6. Cancellation and suspension
You may cancel at any time from your account settings. Cancellation takes effect at the end of the billing month you have already paid for, and no further charge is made. Amounts already paid are not refunded on a prorated basis. Before the account closes you may export all applications, pairs, meeting logs and reports in CSV format, and we retain the data in a recoverable state for ninety days in case the program restarts under a new coordinator. We may suspend an account for non payment after two written reminders, or immediately for a serious breach of the acceptable use section, and we will explain the reason in writing.
7. Customer data ownership
All participant records, application answers, pairings, meeting logs and reports that you or your participants enter remain the property of your organization. MLJ, SASU claims no ownership over them, does not sell them, does not share them with advertisers, and does not use them to train machine learning models. We process this data only to operate the service on your instructions, as described in the data processing agreement available to every customer and signed as standard on the Institution plan. Aggregated and fully anonymized statistics that identify no organization and no individual may be used to describe the performance of the service in general.
8. Service availability and support
We target 99.9 percent monthly availability, excluding scheduled maintenance announced at least forty eight hours in advance. Maintenance is scheduled outside United States business hours wherever possible, and changes to the matching engine are released between cohorts rather than during a live pairing cycle. Support is provided by email on every plan with a reply commitment of one business day. The Institution plan adds a named program advisor and an annual data review.
9. Warranty disclaimer
The service is provided on an as is and as available basis. To the fullest extent permitted by law, MLJ, SASU disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted, error free, or that the pairing suggestions produced by the matching engine will meet any particular expectation. The engine is a decision aid: final responsibility for every pairing rests with the coordinator who approves it.
10. Limitation of liability
To the fullest extent permitted by law, the aggregate liability of MLJ, SASU arising out of or relating to the service is limited to the amounts paid by the customer for the service during the twelve months preceding the event giving rise to the claim. MLJ, SASU shall not be liable for indirect, incidental, special or consequential damages, nor for loss of profits, loss of sponsorship, loss of goodwill or loss of data, even if advised of the possibility of such damages. Nothing in these terms excludes liability that cannot lawfully be excluded.
11. Indemnity
You agree to indemnify and hold harmless MLJ, SASU and its director against claims, damages and reasonable legal costs arising from your use of the service in breach of these terms, from the content you upload, or from your handling of participant data in breach of applicable law.
12. Changes to these terms
We may update these terms to reflect changes in the service or in the law. Material changes are announced by email to the billing contact at least thirty days before they take effect. Continued use after that date constitutes acceptance. If you do not accept a material change, you may cancel before it takes effect and export your data.
13. Governing law and jurisdiction
These terms are governed by French law. Any dispute relating to their validity, interpretation or performance that cannot be settled amicably falls within the exclusive jurisdiction of the courts of Paris, France. This choice does not deprive a consumer of the protection of mandatory provisions of the law of their habitual residence, where such protection applies.
14. Contact
Questions about this agreement, about invoicing, or about the data processing agreement should be sent to jimenezjulien42@gmail.com. Publisher details are set out in the legal notice, and data handling is described in the privacy policy.